Support

We're Here to Help

Thank you for using Lamp & Vine. Our goal is to provide a peaceful, encouraging, and meaningful Bible-study experience. If you have questions, experience technical issues, or need assistance with your account, we're happy to help.

Contact Support

Email Support: support@lamp-vine.com

We typically respond within 1–2 business days.

Frequently Asked Questions

How do I create an account?

You can create an account using your email address, Google, or Sign in with Apple when you first open the App.

Creating an account allows you to save your Bible studies, journal entries, reading progress, and preferences across your devices.

I forgot my password.

On the sign-in screen, tap Forgot Password and follow the instructions to reset your password.

If you continue to have trouble, please contact us at:

support@lamp-vine.com

How do I change my email address?

If this feature is available in the App, go to:

Profile → Settings → Account

If you need additional assistance, please contact Support.

How do I manage my subscription?

Subscriptions are managed through the store where you purchased your subscription.

Apple App Store

Open:

Settings → Apple ID → Subscriptions

Google Play

Open:

Google Play → Payments & subscriptions → Subscriptions

How do I cancel my subscription?

Subscriptions can be canceled through your Apple App Store or Google Play account.

Important: Deleting the App does not automatically cancel your subscription.

How do I restore my purchase?

Open the App and tap:

Settings → Restore Purchases

If your subscription is active but your purchase is not restoring correctly, please contact Support.

Why aren't my Premium features available after purchasing a subscription?

If you've purchased a Lamp & Vine Premium subscription but your Premium features are not available, try the following:

Make sure you're signed in to the same account you used when purchasing your subscription.
Open Settings → Restore Purchases.
Confirm that your subscription is active in your Apple App Store or Google Play account.
Close and reopen the App after restoring your purchase.

If your Premium features still aren't available, please contact us at support@lamp-vine.com and include:

The email address associated with your account
Whether you subscribed through the Apple App Store or Google Play
A screenshot of your active subscription, if available

We'll be happy to help restore your access as quickly as possible.

How do I update the App?

Keeping Lamp & Vine updated ensures you have the latest features, improvements, bug fixes, and security updates.

Apple App Store
Open the App Store.
Tap your profile picture in the upper-right corner.
Scroll to Available Updates.
If an update for Lamp & Vine is available, tap Update.
Google Play
Open the Google Play Store.
Tap your profile icon.
Select Manage apps & device.
Tap Updates available.
If an update for Lamp & Vine is available, tap Update.

If you're experiencing an issue with the App, installing the latest version may resolve the problem.

How do AI Bible explanations work?

Lamp & Vine uses artificial intelligence (AI) to provide educational explanations of Bible passages.

The AI is designed to help you better understand Scripture by providing:

Easy-to-understand explanations
Historical and biblical context
Practical life applications
Reflection questions
Scripture-based prayers

These explanations are intended to support your personal Bible study and should always be compared with Scripture.

Are my journal entries private?

Yes.

Your journal entries, prayer requests, reflection notes, and saved studies are private and associated only with your account.

How do I enable daily reminders?

Open:

Settings → Notifications

From there, you can:

Turn reminders on or off
Choose your preferred reminder time

Can I use the App without creating an account?

Some features may be unavailable while using the App as a guest.

However, creating an account allows you to save your progress, journal entries, reading plans, and favorite Bible studies across your devices.

How do I delete my account?

Open:

Profile → Settings → Delete Account

If you cannot access your account, visit our Delete Account page or email:

support@lamp-vine.com

Report a Problem

When contacting Support, please include:

Your device model (for example, iPhone 16 or Samsung Galaxy S25)
Your operating system version
Your App version
A detailed description of the issue
Screenshots, if available
Any error messages you received

Providing these details helps us investigate and resolve issues more quickly.

Feature Requests

We're always looking for ways to improve Lamp & Vine.

If you have ideas for new features, Bible-study tools, or improvements, we'd love to hear from you.

Please email your suggestions to:

support@lamp-vine.com

Our Mission

Our mission is to help people understand God's Word with clarity and confidence while growing closer to Him through thoughtful Bible study.

Every feature in Lamp & Vine is designed to encourage deeper engagement with Scripture while supporting personal study, prayer, and spiritual growth.

Contact Information

Lamp & Vine

Website: https://lamp-vine.com

Support Email: support@lamp-vine.com

Need More Help?

If you don't see the answer you're looking for, please contact us.

We're committed to providing friendly, timely support and helping you get the most out of Read, Reflect, Grow.